1. BOOKINGS & PAYMENT OF ASTRONOMY SHOWS:
1.1 Advanced bookings via www.themobileobservatory.com or the venue (if applicable) are recommended prior to the date of the tour due to limited availability.
1.2 Booking and payment of fees on the night of a show may be possible subject to availability. Please arrive 15 minutes prior to the scheduled show to allow for processing time. The Mobile Observatory accepts Visa, MasterCard, American Express and cash payments on the night.
2. PARTICIPANT REQUIREMENTS:
2.1 Minors – minimum age for participants is 8 years and over. Minors must be
accompanied by an adult at all times.
2.2 Fitness – participants must be fit to climb a 3-step ladder with safety railing if required for viewings through our 22” telescope. A minimum height of 1.4m is required for safety reasons.
2.3 Arrival - participants must arrive 15 minutes prior to the beginning of a show or event, in order to complete registration.
2.4 Safety – telescopes are delicate and expensive equipment. The Mobile
Observatory reserves the right to refuse service to anyone who shows signs of
displaying reckless behaviour, or is not following the safety instructions.
3.1 Cancellation by The Mobile Observatory (TMO) due to bad weather - Astronomy is subject to weather conditions. Tours/events scheduled in an area where a Severe Weather Warning has been issued by the Bureau of Meteorology within a 2 hour window around the show, will be cancelled. If the event is cancelled by us, ticket holders will be contacted using the details provided during the booking process (please ensure your contact details are correct). You will then be given the option to transfer the booking to an alternative date. Should the date not be suitable, the fee paid minus a $5.00 Admin Fee(1) will be refunded.
3.2 Cloudy Conditions – tickets booked for a tour will not be refunded when cloudy conditions are forecasted in the lead up to a tour, as it is extremely common that forecasted cloudy conditions will not eventuate to the extent that viewing is not possible. If, at the conclusion of a tour The Mobile Observatory deems that the tour was considered cloudy (ie when participants view three astronomical objects or less during a standard show), a 50% discount of an upcoming tour will be offered. Should the date not be suitable, a refund minus a $10 Admin Fee(2) will be provided.
3.3 Cancellations or No Shows – are not eligible for refund.
3.4 Unforseen Circumstances – The Mobile Observatory reserves the right to refund the price of tickets under special circumstances when a participant is unable to attend. Refunds minus Admin Fee(1). are given solely at the discretion of The Mobile Observatory. Please contact us directly prior to the event to discuss.
3.5 In the event that The Mobile Observatory is not able to provide a scheduled show or event due to unforeseen circumstances, a full refund will be given.
4. ADDITIONAL INFORMATION:
Group sizes: minimum 10 maximum 26 per standard group session.
However, maximum numbers may be increased depending on the event format.
The range and size of telescopes available for sessions will be based on group size and age of participants.